Delivery Day Tips

• To assure that everything that was loaded at origin is delivered at destination, you must check off the inventory yourself.

•  Ask that the driver and helper call off to you the inventory numbers on each box and piece of furniture, and mark them off on the inventory as called.

• Check the condition of each piece as closely as possible upon delivery to your home.

• Make a note of any exceptions to the condition of your household goods on the inventories upon delivery. There is a column on the inventories especially for your exceptions.

• Boxes that contain items of high value, such as silver, works of art, etc., should be unpacked immediately and checked for concealed damage.

• The driver is responsible for setting up the beds and reassembling any items that he disassembled at origin.

• This would not include hanging pictures or other permanent wall fixtures.

• If you wish to have everything unpacked, please let Potter Warehouse know ahead of time so we can make the proper arrangements to have this accomplished.

• If Potter Warehouse does the unpacking, we will remove the debris (packing paper and boxes) from the residence.

• If you choose to do your own unpacking, debris removal is available, contact Potter Warehouse to set up a pick up date and time, after you have completed your unpacking.

• *Note: Unpacking service means removing items from the box, placing them on the nearest flat surface and removal of the debris. It does not mean putting items away in cupboards, drawers, etc.

• Before the driver leaves, make sure you have noted on the inventories the condition of your household goods and any missing items.

• In the event you should have any missing or damaged items, please call Potter as soon as possible and we will mail the necessary claim forms to you, and start a trace on the missing items. Upon receipt of these forms, complete them as soon as possible and return them in the enclosed self-addressed, stamped envelope.

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